Prometric releases a set of FAQs as reassurance

December 4, 2009

In an attempt to clear the air for all anxious CAT aspirants the testing firm Prometric has come out with a set of Frequently Asked Questions on the CAT IIM website http://www.catiim.in/

1. Is it likely that I will be rescheduled to test the next day?
   Prometric will allocated the best available slot to affected candidates and it is possible this could be as early as the next day. Candidates are advised to stay contactable by phone and email at all times.
   
   
2. What can I do if my revised schedule clashes with another exam?
   Every reasonable effort will be made to accommodate any requests for changes. Candidates may call 1800 103 9293 for such requests. Please do not send an email, you must ring Candidate Care and speak to an agent.
   
   
3. I was told that I will be informed of my new scheduled within 48 hours but I have yet to receive any SMS or email. What can I do?
   If you do not receive your new schedule, you may contact Candidate Care at 1800 103 9293.
   
   
4. I was told my test has been rescheduled to a certain day but my name was not there when I get there. What should I do?
   You should contact Candidate Care at 1800 103 9293.
   
   
5. Will I be able to change my testing location to another city?
   Every reasonable effort will be made to accommodate any requests for changes. Candidates may call 1800 103 9293 for such requests. Please do not send an email, you must ring Candidate Care and speak to an agent.
   
   
6. Will I be allowed to take the test with my old Admit Card?
   Yes. You will receive an email confirmation of your new appointment. However, if you do not receive a new Admit Card, you will be allowed to test with the old one.
   
   
7. If I have successfully taken my test and I have received a new test date and time through email/SMS, should I go to take the test again?
   No. In case you have taken the test successfully, kindly ignore the email/SMS sent to you.
   
   
8. I am a DA candidate and understand that only 3 December is the only day scheduled for us. What happens if my testing lab goes down on the day? Will I get to test this year?
   Prometric Candidate Care will ensure that you are accommodated to the best available slot and priority would be to keep your appointment at the same test location. If you do get rescheduled, please bring along the assistive devices that you have been approved for, on your new date/time and/or new test centre.

Candidates who have not been been able to give their test due to technical issues will be allocated a test date.